Privacy Policy

Updated: 2016 April 12


Hereinafter, any reference to "we," "us," "Zenials" and "Company" will be to Zenials Incorporated and of its subsidiaries, or any successor or assignee of the Company.

All of the products and services provided by Zenials are subject to the Canadian legislation in force. We are in the business of providing an online platform that our customers may use to manage their clients, client savings and client loan accounts.

The term "Zenials" refers either to the business or the online platform as the context requires. The terms "Zenials Services" refers to the services offered by Zenials.

The term "Customer" refers to an individual or entity who or which is registered with us to use Zenials Services. The term "you" refers to any Customer (or other party whose contact information has been provided to us over the internet) who is reading this Privacy Policy, or on behalf of whom this policy is being read. The term "Personal Information" means information about an individual who is a Customer and includes any "Customer Data".

Categories of Information We Collect

1. Information You Provide to Us

When you register to use Zenials on a trial or other basis, communicate with customer service, or send us an email, you provide us with information that we collect. Such information may include your IP address, name, physical address, email address, phone number, cell phone number, credit card information, alternative payment details and other information such as gender, occupation and other demographic information. By providing us with this information, you consent to your information being collected, used, disclosed and stored by us in accordance with this Privacy Policy.

2. Other Information We Receive and Store

When you register to use Zenials Services, we store "cookies," which are strings of code, on your computer. We also use electronic images known as Web beacons. With those cookies, we are aware of and collect information concerning when you use Zenials Services, your browser type and version, your operating system and platform and other similar information. With Web beacons, we can determine when you open email we send you, and collect other data. You may turn off all cookies that have been placed on your computer by following the instructions on your browser on how to block cookies that have been placed on your computer. However, if you block our cookies it will be more difficult, and maybe impossible, to use Zenials Services.

3. Tracking Our Emails to Our Customers

When we send emails to our own registered customers, we'll sometimes track who opened the emails and who went so far as to click on any of the hyperlinks. We do this to measure the performance of our Email Campaigns, and to improve our offerings to specific customer segments.

Use and Disclosure of Your Personal Information

We will use and disclose your Personal Information only as follows:

1. Use of our Services

We will use your email and information to provide customer support and obtain feedback. This includes notifications on temporary or permanent changes to our Services including planned outages, new features offered, version updates, point releases, major releases, abuse warnings, changes to our Privacy Policy and possibly other documents and agreements. Your information is also used to support and improve Zenials Services, including adding features and providing benchmarking and other comparison information.

2. To bill and collect sums owed to us

Uses for this purpose include sending you emails, invoices, receipts and notices of delinquency, to alert you if we need a different credit card number, and to otherwise try to collect money owed. We use third parties to handle secure credit card transaction processing and send billing information to such third parties, who maintain all information in confidence, to process your orders and credit card payments.

3. To help enforce compliance with our Terms of Use and applicable law

Examples include (i) meeting legal requirements such as complying with court orders and valid subpoenas, (ii) providing information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements and (iii) prosecuting and defending a court, arbitration or similar proceeding.

4. To protect the rights and safety of us and our employees, Customers, owners, officers and others

5. To transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy.

Customer Data

Your clients and client’s information is stored on a secure Zenials server. We do not, under any circumstances, steal your data, contact people on your database, sell your data, or share your data with any other party, except as required by law or, regarding contacting, except in response to a complaint. Only carefully selected, authorized personnel have access to view your data. We do not hold your data hostage. We do not make it difficult for you to reclaim it. You may export (download) your data from Zenials at any time so long as we have a copy.

We will use and disclose the information in your Data only for one or more of the following purposes:

1. To provide customer support and to support and improve the services we offer.

This includes but is not limited to adding features and providing benchmarking and other comparison information based on aggregating and analyzing data. We will develop and test algorithms, heuristics and other methods and tools for detecting violations of our terms of use. We will apply those methods and tools.

2. To bill and collect sums owed to us.

3. To meet legal requirements such as complying with court orders and valid subpoenas. This includes providing information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements.

4. To prosecute and defend a court, arbitration or similar proceeding.

5. To protect the rights and safety of us and our employees, Customers, owners, officers and others.

Safeguarding Your Information

In accordance with current legislation, Zenials has adopted the necessary technical and organisational means to maintain the safety level required insofar as the personal data dealt with. It also has the specific mechanisms available to it to prevent unauthorised access, illicit removal and modifications and the loss of data.

Notice of Breach of Security

Nobody is safe from hackers these days. Zenials will notify you, as soon as possible, if a breach in security results in an unauthorized intrusion into our system which materially affects you or people on your Data, and will subsequently report the corrective action taken in response to the intrusion.

Notification of Changes

Any changes to this Privacy Policy will be posted to Zenials Website ( and emailed to the last email address you have given to us, and will become effective as of the later of the date we post on the Website or, send the email.

You may object to any changes within 30 days after they are posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we have already collected from you; but will apply only to information we collect or access from you in the future. There are purposes, other than marketing, for which we are not willing or able to treat information of any open account differently from that of any other open account. Therefore, if you object to changes in our Privacy Policy which relate to those purposes, we will have to terminate your account.

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